Shipping policy
At AURACARRY, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and within the estimated delivery timeframe.
Shipping Destination
We currently ship exclusively to the United States (US). Orders placed for delivery outside the US will not be processed.
Shipping Costs
We offer Free Shipping on all orders within the United States. There are no additional shipping charges or minimum order requirements.
Delivery Timelines
We work hard to process your order quickly. Our delivery timeline is divided into two stages:
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Order Processing Time (Handling)
Time: 1 – 2 Business Days (Monday to Friday).
Order Cutoff Time: 5:00 PM (GMT-7, Mountain Time – US & Canada).
Note: Orders placed after 5:00 PM GMT-7 or on weekends/public holidays will be processed on the next business day.
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Shipping Time (Transit)
Time: 5 – 8 Business Days (Monday to Friday).
Carrier: We ship using reliable carriers such as FedEx, USPS, or other reputable shipping carriers to ensure secure and timely delivery.
Total Estimated Delivery Time: 6 – 10 Business Days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Order Tracking
Yes, we provide tracking for every order. Once your order has been dispatched, usually within 1–2 business days, you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment from dispatch to final delivery.
Duties and Taxes
For customers in the United States, there are no additional import duties or international customs fees for standard domestic deliveries. Any applicable sales taxes will be calculated and displayed at checkout where required.
Lost or Delayed Packages
In the rare event that your package is delayed significantly beyond our estimated delivery time, please contact our support team. We will work directly with the carrier to help locate your package and resolve the issue.
Contact Us
If you have any questions regarding our shipping policy or the status of your order, please reach out to us:
Business Name: AURACARRY
Phone Number: +1 (832) 872-9177
Email Address: support@auracarry.com
Business Address: 7850 Poplar Ave , Germantown, TN 38138 ,United States
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (GMT-7, Mountain Time – US & Canada)
Response Time: We respond to all inquiries within 24 business hours.