Refund policy
At AURACARRY, we take pride in offering high-quality products designed for everyday style and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a simple and transparent return and refund process.
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Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
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Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
Item must be unused, unworn, and in the same condition that you received it.Item must be returned in its original packaging with all tags and inserts included.Proof of purchase or order confirmation is required.
If an item arrives damaged or defective, please contact us as soon as possible after delivery and provide your order number and photos of the issue.
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RETURN SHIPPING FEES & LABELS
Return Shipping Fee: FREE. AURACARRY provides a return shipping label at no additional cost for eligible returns.
Restocking Fee: NO COST. We do not charge any restocking fee for returned items.
- Restocking Fees
We value our customers and do NOT charge any restocking fees.
Restocking Fee: $0 (No cost)
- How to Start a Return
Contact Us: Email us at support@auracarry.shop with your Order Number, Reason for return, and Photos (if the item is damaged or defective).
Receive Instructions: Our support team will review your return request and provide you with return instructions and, where applicable, a return shipping label.
Ship the Item: Pack the item securely in its original packaging and follow the return instructions provided by our support team.
- Refund Processing Time
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
Approved Refunds: For orders paid by Cash on Delivery (COD), approved refunds will be issued using an available refund method agreed upon with the customer. Refunds will be processed within 7 business days after the return has been received and approved.
Please note that the time required for the refund to reach the customer may vary depending on the selected refund method or financial institution.
- Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products.
Final sale items, if clearly marked as final sale at the time of purchase.
Items that have been used, worn, damaged, or altered after delivery, unless the item was received damaged or defective.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Business Name: AURACARRY
Phone Number: +1 (832) 872-9177
Email Address: support@auracarry.com
Business Address: 7850 Poplar Ave , Germantown, TN 38138 ,United States
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (GMT-7, Mountain Time – US & Canada)
Response Time: We respond to all inquiries within 24 business hours.