FAQS
We’ve answered some common questions below to help make your shopping experience with Auracarry simple and transparent.
Where is Auracarry located?
Auracarry operates from United states. Our business address is:7850 Poplar Ave ,Germantown, TN 38138 ,United States
What payment methods do you accept?
Currently, Auracarry accepts Cash on Delivery (COD) as the available payment method. You can place your order through our website and pay in cash when your order is delivered to you.
Do you offer free shipping?
Yes. We provide free shipping on all orders. Shipping availability and any applicable charges will be clearly displayed at checkout.
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday).
After processing, shipping usually takes 5–8 business days, depending on your location.
Total estimated delivery time: 6–10 business days.
Will I receive an order confirmation email?
Yes. After placing your order successfully, you will receive an order confirmation email containing your order details.
Do you provide order tracking?
Yes. Once your order has been shipped, you will receive an email containing your tracking information.
Tracking information is usually available within 24–48 hours after shipment.
What is Auracarry’s Return Policy?
You can find detailed information about returns, eligibility, and applicable timelines in our Return & Refund Policy on the website. The policy explains how to initiate a return and the conditions that apply.
How can I request a return?
To start a return, please contact us at support@auracarry.shop
Please include your order number and the reason for the return so we can assist you as quickly as possible.
Are there any items that cannot be returned?
Some items may not be eligible for return, including products marked as final sale or items that are specifically excluded under our Return & Refund Policy.
Any applicable restrictions will be clearly mentioned on the product page before purchase.
Customer Support
If you have any questions regarding returns or refunds, please contact us:
Business Name: AURACARRY
Phone Number: +1( 615) 256-6506
Email Address: support@auracarry.com
Business Address: 7850 Poplar Ave , Germantown, TN 38138 ,United States
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (GMT-7, Mountain Time – US & Canada)
Response Time: We respond to all inquiries within 24 business hours.