Privacy policy
Last updated: September 3, 2026
Auracarry operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Auracarry is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, billing address where applicable, shipping address, phone number, and email address.
Payment information relating to your transaction, including your selected payment method, payment status, and transaction details. Auracarry currently offers Cash on Delivery (COD) only and does not require you to provide credit card or debit card information to place a COD order.
Account information including your username, password, preferences, and settings, if you create an account.
Transaction information including the products you view, add to your cart, purchase, return, exchange, or cancel and your past transactions.
Communications with us including information you provide when contacting customer support.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies:
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf:
From our partners or other third parties
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process and fulfill your orders, arrange shipping and delivery, remember your preferences and items you are interested in, send notifications related to your orders or account, process purchases, returns, exchanges or other transactions, maintain and manage your account, enable you to post reviews, and improve your shopping experience.
Marketing and Advertisin. Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, such as sending marketing communications by email or text message and showing you advertisements for products or services based on your activity on our Services.
Security and Fraud Prevention We use your personal information to help provide a secure shopping experience, detect and prevent fraudulent, illegal, unsafe, or malicious activity, protect our Services, and enforce our policies.
Communicating with You We use your personal information to provide customer support, respond to your inquiries, communicate with you regarding your orders, and maintain our business relationship with you.
Legal Reasons We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you.
- With our affiliates or otherwise within our corporate group, if applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy.
- To comply with applicable legal obligations, including subpoenas, court orders, or other valid legal requests.
- To enforce applicable terms and policies and protect or defend our Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
Shopify may also process information obtained from your interactions with our store and other Shopify merchants to provide certain enhanced features and services.
To learn more about how Shopify uses your personal information and about privacy rights that may be available to you, please review Shopify's privacy policy and privacy resources.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.
If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age as those terms may be defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be completely secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to fulfill your orders, maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances, subject to applicable law.
Right to Access / KnowYou may have the right to request access to personal information that we hold about you.
Right to DeleteYou may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Portability You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that it be transferred to another party.
Managing Communication Preferences You may opt out of promotional emails by using the unsubscribe option provided in our marketing communications. If you opt out, we may still send you non-promotional communications relating to your orders, account, or other Services.
You may exercise applicable privacy rights by contacting us using the information provided below. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact information provided below.
Depending on where you reside, you may also have the right to lodge a complaint with the applicable privacy or data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
Because our ecommerce platform and certain service providers may operate internationally, your information may be processed in countries that have different data protection laws from those in your jurisdiction.
Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website and update the "Last updated" date. We may also provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and disclose personal information.
CUSTOMER SUPPORT
Business Name: AURACARRY
Phone Number: +1 (832) 872-9177
Email Address: support@auracarry.com
Business Address: 7850 Poplar Ave , Germantown, TN 38138 ,United States
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (GMT-7, Mountain Time – US &Canada)
Response Time: We respond to all inquiries within 24 business hours.